Understand Our Process

Let us help you care for your patients.

Charm works closely with thousands of physicians and hundreds of human service organizations who trust us to provide the best care for their patients. We understand the administrative burden that comes with procuring medical supplies and have developed a proven method to reduce this burden.

To begin the process, simply click the orange “Refer a Patient” box on the right to provide customer service with all of the necessary information to get started. Our online forms are HIPAA compliant, confidential and secure.  If you prefer to speak with someone live, contact our customer service team: 877-942-4276.

Once you refer a patient, Charm will ensure the patient is getting the most from their insurance benefits.  We can process all of the insurance billing paperwork, including obtaining doctors’ prescriptions and letters of necessity, submitting paperwork, and tracking renewals.

Supplies covered by insurance ship for free.

Below is a list of accepted insurance. Please call customer service to check coverage for any other companies.

  • Medicare
  • Blue Cross Of Massachusetts
  • Harvard Pilgrim
  • Tufts Health Plans
  • MassHealth
  • NHP
  • Network Health
  • Fallon
  • Senior Whole Health
  • CCA
  • Rhode Island Medicaid
  • NHP Rhode Island
  • Connecticut Medicaid